Privacy Policy

This section applies to all information and/or Customer Content collected by us and/or our holding company, subsidiaries, related entities, affiliates, associates, and/or sub-contractors.

  1. Definitions and Interpretation

    All defined terms and interpretation in the Terms of Use apply to this Privacy Policy unless specifically defined in this Privacy Policy, and/or unless the context does not permit such application.

  2. Information We Collect
    1. When you use our Site and Services, we automatically collect and store certain information about your Electronic Device and your activities, including:
      1. Your Electronic Device’s unique identification (ID) number;
      2. Your Electronic Device’s geographic location when you first register your Account;
      3. Technical information about your Electronic Device, such as the type of device, web browser, operating system, or IP address, to analyse trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information; and
      4. How long you used our Site, and which Services and features you used.
    2. We use “cookies” to keep track of some types of information while you are accessing and/or using our Site and Services. “Cookies” are text files placed on your Electronic Devices to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use and to compile statistical reports on Site activity, and they allow us to count the number of visitors to our Site, and distinguish repeat visitors from new visitors. They also allow us to save user preferences, and track user trends. If we advertise, we (or third parties) may use certain data collected on our Services to show you advertisements on other sites or applications.
    3. We use “web beacons”, also known as “pixel tags” or “clear GIFs”, which are often used in conjunction with “cookies”, in order to further personalise our Site and Services for our Customers, and to collect a limited set of information about our visitors. We use “web beacons” to measure the popularity of our Services and features. We may also use “web beacons” in e-mail communications with you to understand the behaviour of the Customers, such as whether an e-mail has been opened or acted upon.
    4. If you are using our Site and Services on a mobile device, we use mobile device IDs (the unique identifier assigned to a device by a manufacturer), or advertising IDs, instead of “cookies”, to recognise you. We do this to store your preferences and track your use of our Site and Services. Unlike “cookies”, device IDs cannot be deleted, but advertising IDs may be reset under “Settings” on your mobile device. We may allow and/or engage third party advertising companies or analytics companies to track your use of our Site and Services, and the number of advertisements displayed, to measure advertisement performance, and to display advertisements that are more relevant to you.
    5. In order to use our Site and Services, an Account must be created and signed in.
    6. We may collect and store any personal information you provide while using our Site and Services or in some other manner. This may include identifying information, such as your name, address, e-mail address and telephone number, and, if you enter into any transactions with us, financial information. If you contact us to request customer service or assistance with other queries, you provide us with the content of that communication.
    7. We require an e-mail address from you when you create an Account. We use your e-mail for both administrative (e.g., confirming your registration, and other notifications), and promotional (e.g. newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. E-mail messages that we send to you contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked. You may opt out of receiving promotional e-mails and other promotional communications from us at any time via the opt-out links provided in such communications, or by e-mailing [support@voltz.com.sg] with your specific request. However, we reserve the right to send you certain communications relating to our Site and Services, including but not limited to service announcements, service alerts, update notices, or other administrative messages, without affording you the opportunity to opt out of receiving such communications.
    8. We require you to provide your mobile telephone number when you create your Account. By creating an Account, you are authorising us to send text messages to your mobile device for purposes of communicating with you about our Site and Services.
    9. We may allow service providers, advertising companies and advertising networks, and other third parties, to display advertisements on our Site. These companies may use tracking technologies, such as “cookies” or “web beacons” to collect information about Customers who view or interact with their advertisements.
    10. Data provided by Customers for payment by the Customer to us, or by us to the Customer, which are made through online payment gateways, is saved with third party credit processing companies through which they are billed. This data is neither retained nor shared for any purpose by us, and is discarded upon completion of the process.
  3. How We Use the Information
    1. We may use the information we collect from you for the following purposes:
      1. Manage your Account;
      2. Respond to your comments and questions and provide customer service;
      3. Communicate with you about our Services and related offers, promotions, news, upcoming events, and other information we think will be of interest to you;
      4. Monitor and analyse trends, usage and activities;
      5. Perform research and analysis about your use of, or interest in, our or others’ products, services or content;
      6. Develop, display, and track content and advertising tailored to your interests on our Services and other sites, including providing our advertisements to you when you visit other sites or applications;
      7. Site or application analytics;
      8. Investigate and prevent any prohibited and/or illegal activities;
      9. Investigate any breaches of the Terms of Use;
      10. Enforce or exercise any rights in our Terms of Use; and
      11. Provide, deliver, maintain and improve our Services, and manage our overall business.
    2. In addition to the uses outlined above, by using our Site and Services, you agree to allow us to anonymously use the information from you and your experiences to continue our research into our Services, which research may be published in our blogs or interviews. However, all of your responses will be kept anonymous and we will not publish any personal information.
    3. In all circumstances, we may perform these functions directly or use a third party vendor to perform these functions on our behalf who will be obligated to use your personal information only to perform services for us.
  4. Sharing Your Information
    1. The information we collect is used to improve the content and the quality of our Site and Services. Without your consent, we will not otherwise share your personal information with any other party for commercial purposes, except to provide our Services, when we have your permission, or under the following instances:
      1. We may share information, including personal and financial information, with our third-party service providers that support various aspects of our business operations. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad-tracking and analytics, member screenings, supporting our Service functionality, providing security and technology, and processing of payments. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
      2. We may disclose any information without notice or consent from you to comply with the law, the requests of law enforcement and regulatory officials, or orders of court, to investigate or report illegal activity, to enforce our rights or defend claims, or as otherwise required by law.
      3. We may transfer your information to another company in connection with a substantial corporate transaction, such as merger, corporate restructuring, sale of any or all of our assets, or in the unlikely event of insolvency.
    2. We may use and share non-personal information we collect under any of the above circumstances. We may also share it with our holding company, subsidiaries, associates, affiliates, and third parties to develop our Site and Services and deliver targeted advertising on our Site, and to analyse and report on such advertising.
    3. We may combine non-personal information we collect with additional non-personal information collected from other sources. We may share aggregated, non-personal information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes.
  5. Third Party websites

    Our Site may contain links to other Sites. If you choose to click on a third party link, you will be directed to that third party’s Site. The fact that we link to a third party website is not an endorsement, authorisation or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own “cookies” or other files on your Electronic Devices, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

  6. Updating or Removing Account Information

    If you have an Account, you have the ability to review and update your personal information within our Site by opening your Account and going to “Settings”. You may also terminate your Account at any time by visiting the “Settings” page for your Account. If you terminate your Account, we will retain certain information associated with your Account for analytical purposes and record-keeping, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Services or our Customers, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to the policies of those third parties.

  7. Choices about Collection and Use of Your Information
    1. You may choose not to provide us with certain information, but that may result in you being unable to use certain features of our Services.
    2. You can control information collected by “cookies”. You may delete or decline “cookies” by changing your browser settings. However, as we rely on “cookies” for the proper operation of our Site and Services, if your browser is set to reject all cookies, our Site and Services may not function properly. Customers who refuse “cookies” assume all responsibility for any resulting loss of functionality with respect to our Site and Services.
  8. Age Restriction

    We do not target or allow persons under 18 years of age to use our Site and Services, and we do not knowingly collect, maintain, or use information from persons under the age of 18. If you are a parent or legal guardian who discovers that your child has provided us with information without your consent, you may contact us at [support@voltz.com.sg], and we will promptly delete such information from our records.

  9. Securing Your Personal Information

    We take reasonable security measures to help safeguard your personal information from unauthorised access and disclosure. However, please be aware that unauthorised entry or use, hardware or software failure, the inherent insecurity of the Internet, and other factors, may compromise the security of your personal information at any time. As such, although we take steps to secure your information, we do not promise and/or guarantee that your personal information, chats, or other communications will always remain secure.

  10. Using our Site and Services Outside Singapore

    If you are accessing and/or using our Site and Services outside Singapore, please be aware that your information may be transferred to, stored, and processed in Singapore where our Servers are located and our central database is operated. By using our Services, you understand and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

  11. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time at our sole discretion, including, but not limited to, for the purposes of reflecting changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Any material changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on our Site or by any other reasonable means. Please review the changes carefully. The changes will apply to the use of our Site and Services after we have given notice. If you continue to use our Site and Services after the date on which the changes come into effect, your use of our Site and Services indicates your agreement to be bound by the new or revised Privacy Policy, as the case may be. If you do not agree to the changes, you have the right and you are required to close your Account and cease using the Services. The latest version of our Privacy Policy can be found on our Site.

  12. How to Contact Us

    If you have any questions about this Privacy Policy, or if you wish to report any violation, please use our “Report” function or contact us by e-mail at [support@voltz.com.sg].