Voltz Terms of Use

Voltz welcomes you (the “Customer” or “you”) to its website (the “Site”). The terms "Voltz" or "we" refer to Voltz Energy Pte. Ltd. References to the Site are deemed to include derivatives thereof, including but not necessarily limited to websites and applications, whether accessed by mobile phone, tablet or other device. These Terms of Use apply to our services, directly or indirectly made available to you through whatever means, including online transactions, customer service requests or otherwise. By accessing, browsing and using the Site and/or by making a transaction through Voltz, you acknowledge and agree having read, understood and agreed to the Terms of Use. Our different policies and guidelines, which can be found throughout the Site, including but not limited to, the Privacy Policy, FAQs, etc. (collectively the “Policies”), should be read in conjunction with and are an integral part of these terms and conditions and are hereby included by reference. The terms and conditions set out below and the Policies are collectively referred to as the “Terms of Use”. If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use – as may be amended from time to time – constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and Voltz with respect to their subject matters unless explicitly stated otherwise.

  1. Electricity Plan Purchase

    Through the Site, Voltz provides an online platform through which you can browse different types of electricity provision within Singapore, including, but not necessarily limited to, residential or commercial properties, and purchase a chosen electricity provision plan (“Services”). By making a purchase of an electricity provision plan through the Site, you make an offer to purchase at the price listed for such services and subject to such other terms and conditions as stated on the Site. This shall become a binding contract formed in Singapore pursuant to the Terms of Use when accepted by the Electricity Retailer and consequently Voltz. You will receive proof of the confirmed electricity plan purchased via an e-mail confirmation (with a summary for any prepaid deposits), which means the purchase has been confirmed by the Electricity Retailer. The “thank you page” means your purchase has been processed and is completed after final processing, no further action is required by you. We reserve the right to reject purchases as set out below.

    When rendering our services, the information that we disclose about Electricity Retailers is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Electricity Retailers, their representatives, distributors, management companies, channel managers, partners, etc.). As such, the Electricity Retailers or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, purchase conditions, policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Electricity Retailer remains responsible at all times for the accuracy, completeness and correctness of the Electricity plans information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use commercially reasonable efforts to assist you and serve as a point of contact with the Electricity Retailer. Please note that Voltz is one of many channels Electricity Retailers use to make their products available for purchase. When a search result indicates that a particular electricity plan is no longer available, that means the plan type is not available for purchase through Voltz.

    The Site does not constitute, and should not be regarded as, a recommendation or endorsement of (the quality, service level or rating of) any Electricity Retailers listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Electricity plans listed on the Site. The electricity plans can be ranked on the Site according to different criteria (prices, rewards, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time, and which takes into account different factors including but not necessarily limited to availability, promotions and rates, historical popularity, margin and revenue, conversion (the ratio of electricity plans made to Site visits), sales of electricity plans, cancellations, quality of content, consumers review scores, star ratings etc. Voltz currently has a “Preferred Partner” program whereby certain selected Electricity plans have the opportunity to improve their visibility on the Site. Such Preferred Partner listings will be marked or contain wording for clarity. Under certain circumstances, Voltz may also offer Electricity Retailers the option to get a sponsored listing, i.e. to pay for a top spot. Such sponsored listing will be marked or contain wording for clarity.

    We reserve the right not to accept customers or purchases (or in exceptional cases to cancel confirmed purchases) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or purchases include, but are not limited to: Electricity Retailer request(s), reselling of electricity plans purchased through the Site on an individual or mass basis without our prior written approval (“Reselling”), breach of the Terms of Use, force majeure events, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious purchases, submission by Customer of misleading or erroneous information, credit card problems, inappropriate behaviour, threats, insults, violence, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN, Singapore), etc. In case a purchase is rejected or cancelled by Voltz and a payment has already been made, you will receive a refund of the total purchased value, except in the case of unauthorized Reselling or in any other appropriate case that we determine in our sole and absolute discretion where we reserve the right not to refund the total purchased value or any part thereof. Voltz reserves the right not to issue refunds in the event of unauthorized Reselling due to many negative factors including the disadvantage such practice imposes on our authorized and contracted affiliate partners, Electricity Retailers who provide Voltz with electricity plans on a contracted and trusted basis and the loss and negative brand impact caused to Voltz due to unauthorized Resellers attempting to undercut Voltz’s business which may include placing the resold inventory on sites run by competitors of Voltz without our knowledge. We also reserve the right to bar (“blacklist”) users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Site under any other name or through any other user. See also below for our fraud prevention mechanisms.

    In rare cases, we may also have to cancel or reject a purchase or make adjustments due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price, conditions, rewards) which a reasonable person would not consider to be normal. The purchase or awarded rewards will be adjusted, or, where relevant, the amount charged will be reimbursed without charge in such cases. Whether to cancel or reject a purchase for this reason is in Voltz’s sole discretion.

  2. Use of the Site

    As stated above, these Terms of Use form an agreement between you and Voltz. Voltz grants you a limited, restricted, personal, non-transferable, non-sublicenseable, revocable license to access and use the Site only as expressly permitted in the Terms of Use. Except for this limited license, we do not grant you any other rights or license with respect to the Site; any rights or licenses not expressly granted herein are reserved. The content and information on the Site, as well as the software and infrastructure used to provide such content and information, is proprietary to Voltz or its suppliers and providers, including the Electricity Retailers and Ancillary Service providers. You may only use the Site to make bona fide and legitimate enquiries or purchases and you hereby undertake not to make any speculative, false or fraudulent purchases or any enquiries in anticipation of demand. You undertake that the payment details you provide us with in making a purchase are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to Voltz and acknowledge that Voltz may use these details to contact you in the event that this should prove necessary. Please also consult our Privacy Policy.

    Accordingly, as a condition of using the Site, you agree not to use the Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Use. Except with our prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Site. In addition, you agree not to:

    • use the Site or its contents for any non-authorized commercial purpose;
    • make any speculative, false, or fraudulent purchases;
    • access, monitor or copy any content or information of the Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our express prior written permission;
    • violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site;
    • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
    • deep-link to any portion of the Site (including, without limitation, purchase paths) for any purpose without our express prior written permission;
    • re-sell, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on the Site for any commercial or competitive activity or purpose;
    • "frame", "mirror" or otherwise incorporate any part of the Site into any other website without our prior written authorization;
    • deliver any unlawful (according to any and all applicable laws or regulations) postings to or through the Site, or any postings which advocate illegal activity;
    • deliver, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable;
    • deliver or provide links to, any postings containing defamatory, slanderous, false or libellous material;
    • deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity;
    • deliver any posting that you do not have a right to make available under law or contractual or fiduciary relationships;
    • impersonate another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another;
    • manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver;
    • use the Site in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Site or other users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;
    • attempt to gain unauthorized access to the Site, any related website, other accounts, computer system, or networks connected to the Site, through hacking, password mining, or any other means;
    • obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site, including harvesting or otherwise collecting information about others such as email addresses;
    • engage in any deceptive practices intended to manipulate the organic Search Engine Results Page (SERP) or employ search engine optimization (“SEO”) techniques considered to be against common search engine guidelines. SEO practices considered unethical, or “black hat” (aka “spamdexing”) include, though are not limited to cloaking, meta data and title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text and links, doorway and cloaked pages, link farming or schemes, blog comment spam, etc.;
    • do anything else which could cause damage to the Site, Voltz and/or its employees, Voltz’s reputation, or would otherwise have a negative impact; or
    • aid or abet any of the above.

    Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Site or frame the Site or any web page or material herein, nor may any entity hyperlink any aspect of the Site in an email for commercial purposes without the express written permission of Voltz.

    If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise as required by your country of residence.

  3. Charges for Taxes and Fees

    In connection with facilitating your transaction, the charge to your credit card may include a charge for taxes and fees (“Taxes and Fees”) unless indicated otherwise, and an estimated amount to recover the amount Voltz pays to the Electricity Retailer in connection with your purchase for taxes owed by the Electricity Retailer, including, without limitation, goods and services tax, and/or other applicable taxes. In certain purchases, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by Voltz or the Electricity Retailers. The amount paid to the Electricity Retailers in connection with your purchase for taxes may vary from the amount Voltz estimates and includes in the charge to you. We are entitled to deduct an administrative fee as compensation for our services and to cover the costs of your purchase, including, for example, customer service costs, and if the sum retained exceeds the administrative fee, will be returned or credited back to you.

    Except as described below, Voltz is not the Electricity Retailer collecting and remitting taxes to the applicable taxing authorities. Our Electricity Retailers, as vendors, include all applicable taxes in the amount billed and Voltz pays over such amounts directly to the Electricity Retailers. Voltz is not a co-vendor associated with the Electricity Retailers with whom we buy or sell electricity.

  4. Privacy

    Please have a look at our Privacy Policy for further information. In addition to and without limiting the terms of our Privacy Policy, by using the Site, providing the information requested for your Account, and posting content on the Site through your Account, you hereby consent to our use, access, preservation, and/or disclosure of all such information and content relating to your use of the Site for the following purposes:

    1. To respond to your requests and queries;
    2. To provide the Services to you;
    3. To verify and process your personal particulars and payments;
    4. To communicate with you;
    5. To respond to claims that any content violates, and/or infringes upon the rights of third parties;
    6. To protect the rights, property, or personal safety of the Site or any other person;
    7. To enforce these Terms & Conditions, and our legal rights and remedies;
    8. For marketing research, user profile, and statistical analysis;
    9. To send you information, promotions, updates, and marketing and advertising materials in relation to our products and Services, and those of third parties;
    10. Complying with the law, the requests of law enforcement and regulatory officials, or orders of court; and/or
    11. For any other purpose including the disclosure of such information to third parties for commercial and/or business reasons, provided that we shall not disclose credit card account information except for the purposes set out in (2) and (3) above.
  5. Payment

    For pre-paid electricity plans purchased with Voltz, your credit card will be charged by Voltz for the price as stated in the plans selected. Certain credit card companies charge their member banks a fee for processing "foreign transactions". If you make card transactions and the recipient uses a bank located in a different country other than the bank which issued your card, an international service assessment, cross-border transaction fee or similar fee may be charged. Your issuing bank may or may not pass this fee on to you (the card user). Please contact your issuing bank for details as this is outside the control of Voltz.

    In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent purchase was made via Voltz, please contact our Customer Service team immediately.

    In order to make a purchase you must be over 18 years old and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own or that you are authorized to complete the purchase with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

    You undertake that the details you provide us with in making a purchase are fully correct. Voltz reserves the right not to accept certain credit cards. Voltz may add or remove other payment methods at its discretion. For increased convenience, Voltz now also offers the option to have your credit card details securely stored on file. For more details, have a look at our Privacy Policy.

    In certain cases, we may require additional information or verifications to validate and confirm the purchase, as explained in more detail on the Site.

    For a variety of reasons, payment on the Site may fail. In such cases, Voltz will offer you alternatives to ensure your purchase can go ahead. If you have any questions, please contact our Customer Service department.

  6. Voltz Price Alerts

    You may elect to set Voltz “Price Alerts” on electricity plans found on our Site. If elected, we will send you a Price Alert when prices of your selected electricity plan(s) and for the indicated time frame on our Site change.

  7. Intellectual Property Rights

    The copyright, patents, trademarks, registered designs and all intellectual property rights in the Site, the Services, and all content on the Site, including but not limited to the copyright in the design, layout, look, appearance and functionality of the Site, and compilation of all user content, are owned by and shall remain with us. Other product and company names identified on the Site may be the name, trademark, trade name, service mark, logo, symbol or other proprietary designation of Voltz, its licensor or associated companies or a third party. The use on the Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through the Site, should not be construed as an endorsement or sponsorship of the Site by any such third-party, or the participation by such third-party in the offering of goods, services or information through the Site. Voltz owns the copyright to the Site. You may not use intellectual property belonging to Voltz without our consent.

    The Site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, and our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in the Terms of Use.

    Unless stated otherwise, the software required for our services or available at or used by the Site and the intellectual property rights (including the trademarks, service marks, logos, designs, copyrights etc.) in the contents and information and material on the Site are owned by Voltz, its affiliated or associated companies, licensors, suppliers (including the Electricity Retailers) or providers. Voltz does not assume any liability for copyrighted materials provided by third parties or any intellectual property right infringements by such third parties.

    You may use information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

    We may provide hypertext links to other sites which are operated by other people. Using such a link, you acknowledge leaving the Site and proceeding at your own responsibility.

  8. Claims of Copyright Infringement

    If you believe in good faith that materials hosted by us infringe your copyright, you or your agent (the “complainant”) may send us a written notice that includes the following information:

    1. the name and address of the complainant;
    2. where the complainant is not the copyright owner or exclusive licensee, the name and address of the copyright owner or exclusive licensee;
    3. where the complainant is not resident in Singapore, the complainant’s address for service in Singapore;
    4. a telephone number, a facsimile number (if any) and an electronic mail address at which the complainant can be contacted;
    5. sufficient particulars to enable us to identify the copyrighted work allegedly infringed;
    6. sufficient particulars to enable us to identify and locate the allegedly infringing electronic copy, including the online location of the electronic copy;
    7. a statement that the complainant requires us to remove or disable access to the electronic copy;
    8. a statement that the complainant believes in good faith that the electronic copy infringes the copyright in the work identified in paragraph 5 above;
    9. a statement that the information in the notice is accurate;
    10. a statement that the complainant is (a) the owner or exclusive licensee of the copyright in the work identified in paragraph 5 above, or (b) is authorized to act on behalf of such owner or exclusive licensee; and
    11. a statement that the complainant submits to the jurisdiction of the courts in Singapore for the purposes of proceedings under relevant provisions in the Singapore Copyright Act.

    The notice must be signed by the complainant and sent to us by registered mail to the address mentioned under Section 11, c/o Legal Department – Copyright Claims.

    We will review and address all notices that comply with the requirements above in accordance with applicable law.

    We suggest that you consult your legal advisor before filing a notice. Also, be aware that you may be guilty of an offence or liable for damages if you make a false claim of copyright infringement.

  9. Complaints

    If you have complaints about Voltz’s service, you can contact our Customer Service team via one of the methods described We will do our best to help you. Please note that any complaints about the Electricity Retailers (policies, standards, service, facilities, etc.) is ultimately a matter for the Electricity Retailer itself. Voltz will coordinate directly with the Electricity Retailer to try and find a mutually agreeable solution but cannot guarantee a satisfactory outcome. Complaints about Ancillary Services are governed by the terms and conditions of the Partner providing the Ancillary Service.

  10. Right to Suspend or Terminate Your Account

    We have the right to restrict your access to all or any part of the Services, or suspend or terminate your Account immediately, without notice, at our reasonable discretion, if you breach any of your obligations under these Terms & Conditions, or if we believe that you have been using the Account for unlawful and/or undesirable activities, or if we receive reports against you of such breaches, and/or unlawful and/or undesirable activities. Upon the suspension or termination of your Account, you will have no access to our Site and our Services.

    You may terminate your Account at any time by sending an e-mail regarding such termination to tech@voltz.com.sg or by following the instructions on the Site under the relevant tab. If you do so, you must stop using the Site. The suspension or termination of your Account and your right to use the Website shall not affect our rights against you for any breaches of these Terms & Conditions. You agree not to hold us liable or responsible for any loss or damage incurred by you arising out of or in connection with the suspension and/or termination of your Account.

    If you think that your Account has been wrongly blacklisted, suspended or terminated, you may contact us at tech@voltz.com.sg. We have the right, in our sole discretion, to make the final decision as to whether your Account should continue to be blacklisted, suspended or terminated.

  11. Availability of the Website

    Although we aim to offer you the best service possible, we make no promise that the Services will meet your requirements. We cannot guarantee that the Services will be fault-free. If a fault occurs with the Site, you should report it to tech@voltz.com.sg and we will attempt to correct the fault as soon as we reasonably can. Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or Services. We will attempt to restore the Services as soon as we reasonably can.

    We reserve our right at any time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site.

  12. Disclaimer of Warranties

    ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTAINED WITHIN OR AVAILABLE THROUGH THE SITE ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. VOLTZ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THE SITE AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, VOLTZ DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. VOLTZ DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT THE SITE WILL OPERATE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE AND/OR ITS SERVERS WILL BE FREE OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS. VOLTZ DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND CONTAINED WITHIN THE SITE FOR ANY PURPOSE, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTENT.

    UNLESS VOLTZ IS AT FAULT FOR INTENTIONAL OR WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, VOLTZ IS NOT RESPONSIBLE FOR ANY FAILURES CAUSED BY SERVER ERRORS, MISDIRECTED OR REDIRECTED TRANSMISSIONS, FAILED INTERNET CONNECTIONS, INTERRUPTIONS IN THE TRANSMISSION OR RECEIPT OF RESERVATIONS OR, ANY COMPUTER VIRUS OR OTHER TECHNICAL DEFECT, WHETHER HUMAN OR TECHNICAL IN NATURE.

    LIMITATION OF OR EXEMPTION FROM THE AFOREMENTIONED LIABILITY MAY NOT BE PERMITTED PURSUANT TO THE RELEVANT APPLICABLE LAWS. IN SUCH CASE, VOLTZ SHALL BEAR THE LIABILITY TO THE EXTENT SET FORTH IN THE RELEVANT LAWS.

  13. General Limitation of Liability

    TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VOLTZ, INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, SUPPLIERS, LICENSORS, AGENTS OR OTHERS INVOLVED IN CREATING, SPONSORING, PROMOTING, OR OTHERWISE MAKING AVAILABLE THE SITE AND ITS CONTENTS (COLLECTIVELY THE "COVERED PARTIES"), BE LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY DAMAGES OR LOSSES WHATSOEVER, INCLUDING BUT NOT LIMITED TO (WHERE RELEVANT, CAUSED BY): (I) LOSS OF PRODUCTION, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF CONTRACT, LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION, INCONVENIENCE, STRESS, DISTRESS, LOSS OF CLAIM, BUSINESS INTERRUPTION, DATA OR OTHER INTANGIBLE LOSSES; (II) YOUR INABILITY TO USE, UNAUTHORIZED USE OF, DELAY, PERFORMANCE OR NON-PERFORMANCE OF THE SITE; (III) UNAUTHORIZED ACCESS TO OR TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS; (IV) THE PROVISION OR FAILURE TO PROVIDE ANY SERVICE, INCLUDING SERVICES RENDERED OR PRODUCTS OFFERED BY THE ELECTRICITY RETAILER, (PARTIAL) CANCELLATIONS; (V) ERRORS OR INACCURACIES CONTAINED ON THE SITE OR ANY INFORMATION (INCLUDING BUT NOT LIMITED TO THE (DESCRIPTIVE) INFORMATION (INCLUDING RATES, AVAILABILITY AND RATINGS) OF THE ELECTRICITY RETAILER AS MADE AVAILABLE ON THE SITE), SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE; (VI) ANY TRANSACTIONS ENTERED INTO THROUGH THE SITE; (VII) ANY PROPERTY DAMAGE INCLUDING DAMAGE TO YOUR COMPUTER OR COMPUTER SYSTEM CAUSED BY VIRUSES OR OTHER HARMFUL COMPONENTS, DURING OR ON ACCOUNT OF ACCESS TO OR USE OF THE SITE OR ANY SITE TO WHICH IT PROVIDES HYPERLINKS; OR (VIII) DAMAGES OTHERWISE ARISING OUT OF THE USE OF THE SITE, ANY USE, DELAY OR INABILITY TO USE THE SITE, OR ANY INFORMATION, PRODUCTS, OR SERVICES OBTAINED THROUGH THE SITE; OR (IX) ANY (PERSONAL) INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES ATTRIBUTABLE TO THE ELECTRICITY RETAILER (ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, REPRESENTATIVES OR AFFILIATED COMPANIES) (X) ANY DAMAGES CAUSED BY A FORCE MAJEURE EVENT. THE LIMITATIONS OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

    A Force Majeure Event Is Any Event Beyond Parties’ Control And Can Include, But Is Not Limited To, Natural Disasters, Weather Conditions, Fire, Nuclear Incident, Electro-magnetic Pulse, Terrorist Act, Riots, War, Arson Attacks, Insurgency, Rebellion, Armed Hostilities Of Any Kind, Labor Disputes, Lockouts, Strikes, Shortages, Government Actions Or Restraints, Pilferage, Bankruptcy, Machinery Breakdown, Network Or System Interruptions Or Breakdown, Internet Or Communications Breakdown, Quarantine, Epidemic, Pandemic, Etc. No Responsibility Is Accepted For Any Additional Expense, Omissions, Delays, Re-routing Or Acts Of Any Governmental Authority. No Party Will Be Responsible For Any Electricity Retailer’s Breach Of Any Condition Or Warranty Including, But Not Limited To, Implied Conditions Or Warranties Of Fitness For A Particular Purpose Or Of Merchantability, Nor Shall Any Party Be Responsible For Any Other Wrongdoing Of An Electricity Retailer (Including Any Liability In Tort), As To Any Products And/or Services Available Through The Site. Voltz Does Not Guarantee Continuous Access Without Interruption To The Site.

    Voltz Will Bear The Responsibility Required By Relevant Laws Only If It Is At Fault For Engaging In Intentional Or Willful Misconduct Or It Is Grossly Negligent In Providing The Relevant Service. To The Extent Permissible Pursuant To The Relevant Applicable Laws, And Without Prejudice To The Limitations Set Out In The Terms Of Use, The Liability Of Voltz, In The Aggregate, Will Not Exceed The Lesser Of (A) The Aggregate Cost Of Your Reservation As Set Out In The Confirmation Email (Whether For One Event Or Series Of Connected Events) Or (B) Two Hundred And Fifty Singapore Dollars (S$250). In Case Of An Overcharge Or Mischarge Caused By Voltz, The Customer Can Make A Claim Regarding All Erroneous Charges Notwithstanding What Is Set Out Above.

    In Addition, Limitation Of Or Exemption From The Aforementioned Liability May Not Be Permitted Pursuant To The Relevant Applicable Laws. In Such Case, Voltz Shall Bear The Liability To The Extent Set Forth In The Relevant Laws. Claims Should Be Submitted As Soon As Possible After Occurrence Of The Event Giving Rise To The Claim. Claims Submitted With Undue Delay May Be Considered Void Pursuant To Applicable Statute Of Limitations. Only Bona Fide Claims Will Be Considered.

  14. Waiver

    No waiver of any rights or remedies by us shall be effective unless made in writing and signed by an authorised representative.

    A failure on our part to exercise or enforce any rights conferred upon us by these Terms & Conditions shall not be deemed to be a waiver, or variation of, any such rights, or operate so as to bar the exercise, or enforcement of, such rights at any subsequent time or times.

  15. Rights of Third Parties

    Except otherwise provided for in these Terms & Conditions, a person or entity who is not a party to these Terms & Conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B, 2002 Rev. Ed.) to enforce any provision in these Terms & Conditions, regardless of whether such person or entity has been identified by name, as a member of a class, or as answering a particular description.

  16. Severability

    If any provision of these Terms & Conditions is found to be illegal, void, or unenforceable under any applicable law, or if any court of competent jurisdiction in a final decision so determines, these Terms & Conditions shall continue in full force and effect save that such provision shall be deemed to be deleted.

  17. International Use

    The Website is owned and operated by Voltz in Singapore. We make no representation that the Site and the Services are appropriate for use in your location. Accessing the Site from territories where its contents and/or the Services are illegal or unlawful is prohibited. If you choose to access the Site from any location outside Singapore, you do so on your own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.

  18. Governing Law & Jurisdiction

    These Terms & Conditions, the Site, the Services, and all matters arising out of or relating to your access to, or use of, the Site and the Services, shall be governed by, and construed in accordance with, the laws of Singapore, including but not limited to the provisions of the Singapore Evidence Act (Cap. 97, 1997 Rev. Ed.) and the Electronic Transactions Act (Cap. 88, 2011 Rev. Ed.), without giving effect to any principles of conflicts of law.

    You agree to submit to the exclusive jurisdiction of the Singapore courts.